Dolly Konzelmann is the President and CEO of CSPN. She has been in the customer service/customer experience industry for almost 25 years. CSPN has been empowering organizations to create a customer-centric culture and helping them differentiate their organization and brand. Dolly leads the company’s benchmarking, consulting, and training efforts that help many of the leading organizations build customer loyalty through the lens of the customer.
CSPN is a recognized leader in the design and delivery of their numerous award-winning certified training programs including customer service, customer experience, change management and leadership. CSPN hosts a number of events where people from all industries network, learn and acquire the knowledge they need to stay connected in this industry. Dolly is sought after speaker and has been interviewed on number on television and radio shows. She has been invited to be a judge on various service awards including the coveted FRPO (Federation of Rental-Housing Providers) and the BILD (Building Industry and Land Development Association) Awards.
About CSPN
CSPN is a community of customer service, learning and development and human resource professionals brought together through our Advisory Councils, networking events, learning, and training sessions, and think tanks; enabling like-minded professionals to gather, connect, learn and grow. CSPN’s Community Platform is a subscription-based collaborative network that features annual calendar in-person and online professional development events, training opportunities and customer service-learning certifications.
About The Experience Advisors
The Experience Advisors (XA) is CSPN's minority and female-led advisory and training firm with over 25 years of customer experience (CX) and employee experience (EX) expertise. We partner with our clients and CSPN’s community-members to analyze and improve how your customers and employees interact with your organization. Our consulting practice encompasses human-centered design that helps organizations improve their customer experience, while our learning practice offers engaging and customizable instructor-led and online adult learning that drives business results.